Dear Sir / Madam
Re: Complaint about Sunny Springs Hotel
I am writing to complain about the level of service and cleanliness at the Sunny Springs Hotel. I spent a night in your hotel on holiday and was very disappointed with the experience.
First, I want to complain that the staff ignored me. When I arrived, there were just few people waiting in front of the reception. I went to the reception to check in but the staff ignored me. I said I wanted to check in. They told me they were very busy but their business was chatting with other staff. I was shocked. I was waiting more than ten minutes! They didn’t care! They just do their own things. I needed to ask them many times then they just moved slowly to work. They also looked like annoyed by me.
Second, I was very disappointed about the messy and disgusting room. When I came into the room, there were something kicked down me. It was a towel. And when I looked around the room, it was very messy. The bed was messy and there were many black patterns on the wall. Many things were broken. The toilet was extremely disgusting. I couldn’t change it and I should clean the room by myself! I was so disappointed.
I hope these complaints are taken seriously and expect to receive a full explanation regarding this matter.